If you receive a damaged product, email us at support@shampoohotel.com with order number and a photo of the damage and we’ll be in touch!

Email us at support@shampoohotel.com with your order number and the product(s) you’re missing so we can help resolve the issue. 

You can email us at Support@shampoohotel.com

You can purchase Shampoohotel on our website, and ULTA. (ulta.com)

Only one discount may be used at a time on our website.

For any collaboration inquiries, please email Support@shampoohotel.com and we’ll forward your request to the proper department.

We ship anywhere in the USA via FedEx Standard Ground. Additional costs apply for Alaska and Hawaii. Just a heads up, we don’t ship to PO Boxes.

We don’t offer shipping to Puerto Rico, Guam, U.S. Virgin Islands, and all other U.S. territories at this time. For any further questions, please contact our client care team at support@shampoohotel.com

We currently don’t offer shipping to Canada or international destinations at this time

We offer free shipping on orders $25+. Shipping on orders less than $25+ is $8.

Shipping to Alaska and Hawaii is a flat rate of $35.

Please allow 1-2 business days to process your order and 5-10 business days for delivery. You will be notified by email when your order has shipped. 

Contact our Client Care Team with your order details at support@shampoohotel.com and we will be happy to assist you.

If the address on your order is wrong, please email support@shampoohotel.com as soon as possible with the correct shipping address and we will make an effort to update the package before it ships.

Your payment will be processed once the order has been fulfilled. Orders typically take 1-2 business days to be processed.

We accept Visa, Mastercard, Discover, American Express,  Apple Pay, Shop Pay, Amazon Pay and Google Pay. 

If you are having issues with your method of payment, please ensure your billing information is correct and for further assistance you can contact support@shampoohotel.com

Once an order is placed, we are unable to add, remove or change an item in the order.

We are pleased to offer a customer-friendly return policy. If you are not completely satisfied with a product purchased directly from our website, you may contact our Client Care Team at support@shampoohotel.com within 30 days from the date of purchase.

If you purchase the product through a different retailer, all returns are based on the individual return policy of the place of purchase. Unfortunately, we are unable to process returns, refunds or exchanges for products not purchased directly from our website.  

Contact support@shampoohotel.com with your order number, and we will check if the order is still within the cancellation window.

Yes! All of our products are paraben-free, free from harmful sulfates, phthalates-free, mineral-oil free, PETA-Certified cruelty free and vegan! We want your hair to always look and feel its best, so we only use ingredients that keep your strands healthy in the long run.

Yes, all our products are gluten-free.

None of our products are tested on animals. 

All Shampoohotel bottles are recyclable. Just remove the cap and spray applicator (if applicable) and you’re good to go.  

The only way to ensure your products are authentic is to purchase them from our website or ULTA. 

If you have questions, feel free to reach out to customer support by emailing support@shampoohotel.com.

All Shampoohotel bottles are recyclable. Just remove the cap and spray applicator (if applicable) and you’re good to go. 

Yes! We are Peta-Certified Cruelty Free.

If your question wasn't answered, please reach out to our Client Care Team at support@shampoohotel.com